Kjøpsvilkår og personvernerklæring

Terms of purchase and delivery

Updated 21/09/2022

These terms of purchase and delivery (“the purchase terms”) apply to purchases made by private customers on the website supersynbiotics.se, operated by Super Synbiotics AB (org. no. 559005-1313), address Mäster Samuelsgatan 36, 11157 STOCKHOLM. You can contact our customer service team at info@supersynbiotics.se. For business customers, please use our contact details for orders. If you place an order with us online as a private customer, the applicable legislation is the Swedish Consumer Purchase Act (Konsumentköplagen; 2022:260), the Swedish Distance Agreement Act on Distance and Home Selling Contracts (Distansavtalslagen; 2005:59), and the Swedish Act on Electronic Retail and other Information Services (E-handelslagen; 2002:562).

1. When you place your order, you agree to the purchase terms. Unfortunately, we are unable to accept other terms and conditions, even if you enter such in your order, unless we have provided written confirmation to the contrary.

2. If we feel that we need to change anything in our purchase terms, we reserve the right to do so but will publish the changes on our website one month before they take effect.

3. Prices stated include VAT. Handling fees are not applied. Once you have placed your order, you will first receive e-mail confirmation that your order has been received. Later, you will be notified by e-mail when your order has been processed and is ready for delivery. At the same time, we reserve the right not to deliver any items ordered if special circumstances prevent us from doing so, e.g. we have experienced issues with production or distribution from our suppliers, or other reasons which prevent us from delivering your ordered item. We will of course notify you as soon as possible if this is the case. If, for any reason, we are unable to complete delivery of the item you have ordered, we will refund any payment you have already made as soon as possible but are unable to provide compensation beyond this.

4. We require information from you in order to receive and process your order. Our order page tells you what information we need. By making a purchase, you consent to your information being stored in a customer database, and you consent to receiving mail-outs from us. We may send you marketing materials regarding our company and our products, unless you object to such. You can unsubscribe from future marketing mail-outs using the link in the mail-out. We guarantee that the information we register about you will not be shared with third parties. Read more about how we process your personal data below.

5. Received and confirmed orders will be delivered as soon as possible, normally within 2 to 4 working days.

6. If your order has not been delivered within 30 days of placing it with us, you have the right to cancel your purchase. We are not liable for compensating you for any deliveries not made due to circumstances which we could not have foreseen upon conclusion of contract and which are beyond our control (force majeure). Examples of such situations include fires, natural disasters, explosions, pandemics, quarantine, typhoons, flooding, war, civil unrest, labour suspensions, strike, any form of state intervention, suspension of operation of facilities or machines (including transport). If force majeure persists for more than 30 days from the time you placed your order, you and we both have the right to cancel the purchase agreement with immediate effect. In such a case, we shall only be obliged to refund the sum you have paid to us.

7. The price of the items you have ordered is stated on the order page and in the order confirmation that is e-mailed to you.

8. From time to time, we may run special discount campaigns which will require you to enter a unique discount code in the field provided at checkout. These discount codes always apply for a limited time, which is stated in the information on discount codes.

9. You make payment for your orders to the business partner stated at the time of ordering and using one of the payment methods we offer our customers for each individual purchase. By placing an order, you accept the terms and conditions applied by our partner. You also accept that our partner acts as creditor instead of us for all purchases made on credit.

10. Deliveries are made using Postnord or another logistics provider. Please report any damaged or lost items to our customer service team at info@supersynbiotics.se as soon as you notice them. Please ensure that you document any damages and send this documentation to us.

11. You always have a 14-day right of cancellation according to the Swedish Act on Distance Contracts and Contracts outside of Business Premises (Distansavtalslagen; 2005:59). The deadline for exercising your right of cancellation is calculated from such time as you receive your item. If you change your mind and want to return an item, it must not have been damaged or used, and must be returned in its original packaging. You must also give us clear notice that you wish to exercise your right of cancellation. Please also state the reason for your cancellation. You can also do this using the special form available via this link. You must also pay the costs for returning the item, unless the item has an obvious fault which we may be held liable for as supplier.

12. We reserve the right to charge any processing fees which we incur for deliveries that are not collected (return shipping and handling fees). We charge a fee of SEK 200 per consignment. A consignment will be kept by the postal carrier for 14 days before it is returned to us. Therefore, please be aware that if you change your mind about a purchase and wish to return your item, you must first collect your consignment and then return it to us at your own expense.

13. If you discover any faults with your delivery, you have the right to lodge a complaint about your item, provided you notify us within a reasonable period of time after you become aware of the fault. A complaint made within two months after you become aware of the fault shall always be considered to have been submitted in good time. To lodge a complaint, please contact our customer service team at info@supersynbiotics.se.

14. These purchase terms are subject to Swedish law. As a private customer, you have the right to contact the Swedish National Board for Consumer Complaints (Allmänna reklamationsnämnden) in order to have any disputes reviewed outside of the courts. In the case of cross-border purchases, disputes can be resolved using the EU Commission’s Online Dispute Resolution (ODR). Visit the ODR website at: https://ec.europa.eu/consumers/odr/

15. For orders of dietary supplements, the best before date indicated on the product applies provided that the product has been stored and used as recommended.

16. Dietary supplements are not generally intended to be used as an alternative to a balanced diet. The information provided in and on the packaging, on our website, and/or in other corresponding contexts is not intended to be construed as claims regarding health or regarding the special benefits of the product, and is intended instead to explain the generally known properties of these and comparable products, and/or to describe the research and experience underlying these products. The content of this website should not be construed in any way as medical advice or instruction, nor should it be regarded as replacing the advice of your doctor regarding acute and chronic conditions or complaints or in advance of more comprehensive changes to your eating habits etc.

17. In some countries, we give customers the option of purchasing our products as a recurring subscription. Delivery is made in accordance with selected delivery intervals and quantities. Payment is made on the day on which the item is sent out to you in accordance with the delivery interval. The cancellation period for subscriptions or for making changes to a subscription is 3 working days. For cancellations, please e-mail our customer service team at info@supersynbiotics.se or use our website to log in to your customer profile where you can cancel or make changes to your subscription yourself. You will always receive confirmation from us any time you cancel or make changes to your subscription. We will inform you well ahead of time in the event that we make any changes to our product range. We reserve the right to remove products from your order or place items on back order if the corresponding product is not available.

 

Privacy Policy for Super Synbiotics AB

Updated 21/09/2022

Super Synbiotics AB (org. nr. 559005-1313) (“SSAB”, “we” or “us”) is the Personal Data Controller responsible for the personal data we collect in connection with you visiting or shopping on our website. This means that we have a responsibility to process your personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and supplementary national legislation.

Our Privacy Policy tells you what personal data we process and for what purpose. The policy also describes your rights and how to exercise them as well as what we do in order to process your personal data in a secure way.

1. What is personal data and what does processing of personal data entail?

All types of information that refer directly or indirectly to a natural person who is alive constitute personal data. Names, addresses, photos as well as different types of electronic identities such as an IP address are examples of information that can constitute personal data. We use your personal data for processing purposes only. Processing can entail, for example, collection, storage, registration, sorting, compilation, transfer or erasure of such data.

2. What personal data do we collect and why

When you create a customer account with us

When you create an account with us, we collect information about you so that we can manage your customer account.

Personal data: Name, address, e-mail address and telephone number.
Purpose: So that we can carry out customer surveys and contact you wherever necessary.
Retention period: The data is erased 1  after the customer relationship has ended.
Legitimate basis: After careful consideration, we have determined that our interest in processing your data is necessary in order to fulfil the purpose and outweighs your interest in protecting your personal data (Legitimate interest, Article 6(1)(f) GDPR).

When purchasing our products

If you make a purchase from us, we collect the contact details you provide us in connection with this purchase. So that our payment service provider can process payment for the products you have bought on our website, you will be asked to provide information concerning your payment card. This information is processed solely by our service provider and in accordance with the data processing agreement we have with the service provider.

Personal data: Name, address, e-mail address and telephone number.
Purpose: In order to execute the agreement you have concluded with us.
Retention period: 38 months so that we can process returns.

Personal data: Name and personal ID number.
Purpose: We collect this information for the purpose of fulfilling our bookkeeping obligations.
Retention period: 7 years and the current financial year according to the Swedish Bookkeeping Act (Bokföringslagen).

Legitimate basis: Personal data is processed so that we can fulfil our contractual relationship with you as a customer (Execution of agreement, Article 6 (1)(b) GDPR). Legal obligation (Article 6 (1)(c) GDPR) according to the Swedish Bookkeeping Act.

When you contact us via e-mail

When you contact us via e-mail, we process the data you choose to provide in connection with the question you have asked us for the purposes of helping you with your enquiry.

Personal data: Name, address, e-mail address, telephone number.
Purpose: This data is collected so that we can respond to any questions you have asked us and to be able to get in touch with you.
Retention period: We filter all our e-mail correspondence on a monthly basis.

Legitimate basis: After careful consideration, we have determined that our interest in processing your data is necessary in order to fulfil the purpose and outweighs your interest in protecting your personal data (Legitimate interest, Article 6(1)(f) GDPR).

Sending newsletters

If you sign up for our newsletter, we collect your personal data so that we can send you promotional offers and news updates about our company.

Personal data: Name, e-mail  and telephone number.
Purpose: Marketing some of our products which may be of interest to you.
Retention period: For as long as you are subscribed to the newsletter and for 2 months after unsubscribing.

Legitimate basis: After careful consideration, we have determined that our interest in processing your data is necessary in order to fulfil the purpose and outweighs your interest in protecting your personal data (Legitimate interest, Article 6(1)(f) GDPR).

3. Security and how we protect your personal data

Your personal data are protected by both organisational and technical security measures, such as using SSL encryption on our website. These measures are used to store, process and communicate your data in a secure manner. If you would like to know what security measures we take, you can contact us using the details below.

4. Transfer of personal data to third countries

Other companies

We may also share personal data and collect certain pieces of personal data from external sources in the form of credit reports and address updates. If we engage a service provider to process your personal data, the service provider is recognised as a personal data processor working for us. In such a case, we shall prepare a data processing agreement between us and the service provider which ensures that the service provider processes your personal data in accordance with this Privacy Policy.

Credit reference agencies – personal ID number and name.

Payment service provider – card details.

Other countries outside the EU/EEA

If you interact with us on social media, your personal data, such as your name and profile picture, will be transferred to third countries outside of the EU/EEA area, specifically to the USA. This happens automatically whenever you are active on social media platforms and is therefore not something over which SSAB has any influence. This transfer is performed according to applicable privacy legislation, including the GDPR. Note, however, that the GDPR does not apply in this third country, which may entail an increased privacy risk in relation to the ability of public agencies in the third country to gain access to your personal data, for example, as well as your ability to exercise control over your personal data. This transfer is necessary for you to be able to contact us via social media.

The transfer between us and these services is based on the EU Commission’s standard contractual clauses and is supplemented by technical and organisational security measures. Read more about the EU Commission’s standard contractual clauses here.

Third countries which your personal data may be transferred to:

– USA

– UK Our transfer of personal data to the UK is supported by the EU Commission’s decision on adequate levels of data protection.

– Norway Our transfer of personal data to Norway is supported by the EU Commission’s decision on adequate levels of data protection.

5. Your rights and information on the regulatory authority

Right of access (copy of data)

This means that you have the right to request information on how we process your personal data. You also have the right to receive a copy of the personal data which is processed. You have the right to receive information once a year, free of charge, on what personal data we have registered for you, the purpose of the processing, and the category of personal data being processed by making a written, signed application.

Right to withdraw consent

If you have given us consent to process your personal data, you have the right to withdraw this consent at any time. You can withdraw your consent by contacting us using the details below.

Right to rectification

You have the right to have incorrect personal data relating to you rectified without undue delay. If you discover that there are errors in the information we have registered for you, you can contact us by e-mail to have this information rectified. You also have the right to complete incomplete information we have about you.

Right to erasure (right to be forgotten)

In certain cases, you also have the right to demand that we erase all or some of your personal data. You have the right to have your data erased if:

– the personal data is no longer necessary for the purpose of the processing;

– you withdraw the consent which the processing was based on;

– you object to the processing and we do not have a legitimate interest;

– your personal data is being processed in an unlawful manner.

To the extent that it is necessary to continue processing your personal data, e.g. to fulfil our legal obligations, we are not obliged to remove your personal data. This means that certain data may be retained until we are no longer required to process it.

Right to restriction of processing

You have the right to request that we restrict the processing of your personal data. Such a restriction can be imposed for a number of reasons.

If you are contesting whether the personal data we are processing is correct, you can request that we restrict processing until we have verified to what extent the personal data is correct.

If you request that we erase your data, but we are unable to fulfil this request. This may be because we need the information we have on you in order to establish, exercise or defend legal claims, for example. In such cases, you can request that we restrict the processing of your data.

If you have objected to the consideration of balance of legitimate interest that we have made as a legal basis for a purpose. In this case, you can request restriction of processing until we have verified to what extent our legitimate interests outweigh your interests in having the data erased.

In the event that processing has been restricted according to any of the situations above, we may only process your data, excluding storage of the data, in order to establish, exercise or defend legal claims, in order to protect the rights of others, or because you have given your consent.

Right to portability

Under certain circumstances, you have the right to have your personal data transferred to another controller in a structured, commonly used, machine-readable format. This data portability requires that the transfer is technically feasible and can be performed automatically, and that SSAB is processing your data on the basis of your consent or in order to execute a contract.

Right to object

You have the right to object to the processing of your personal data based on a weighing up of the legal grounds (legitimate interest) at any time. In order to continue processing your personal data, we must demonstrate a legitimate reason for the processing in question. Otherwise, we may only process the data in order to establish, exercise or defend legal claims. You also have the right to object to direct marketing, including profiling.

Right to lodge a complaint

If you have a complaint concerning our processing of your personal data, you are always entitled to contact the Swedish Authority for Privacy Protection (“IMY”). For more information and contact details, please visit www.imy.se.

6. Data controller’s contact details

The data controller for your personal data is Super Synbiotics AB (org. no. 559005-1313), Mäster Samuelsgatan 36, 111 57 Stockholm, E-mail: info@supersynbiotics.se.

If you would like to exercise any of the rights listed above, please contact us via e-mail: info@supersynbiotics.se or call: +468-660 16 60.

7. Updates to the Privacy Policy

We may amend this Privacy Policy. We do this so that we can adapt the policy to amendments in applicable legislation, for commercial reasons, or to satisfy our customers’, marketing partners’ and service providers’ needs. Updated versions are published on our website at https://supersynbiotics.se with the amendment date such that it is clear when the last update occurred.

Cookies

What are cookies and how do we use them?

Cookies are text files composed of letters and numbers that are sent from our web server and saved on your web browser or device. SSAB uses cookies to improve and facilitate your visit, and for marketing purposes.

Wherever we refer to cookies in this policy, this also includes other tools and technologies which collect and store information in your web browser. In some cases, these tools and technologies pass on information to a third party in a manner similar to cookies. Examples include the Facebook pixel which is explained in more detail below.

Different types of cookies

Necessary

These cookies are necessary in order for the website to function in a secure and correct manner. Necessary cookies do not require consent and do not have to be accepted by the visitor. It is therefore not possible to deactivate or reject these cookies.

Functional/Analytical

These cookies provide information on how the website is being used, which allows us to improve visitors’ user experience. There are also functions which help the website remember your settings. Analytical and functional cookies must be accepted by the visitor, and consent can be withdrawn at any time by  (see information on how to do this below). You will also find an option for withdrawing your consent at the very bottom of our website. However, if a user chooses not to accept cookies, the functionality and performance of the website may be limited since certain functions rely on cookies. Blocking cookies may therefore mean that the website’s services do not function as intended.

Marketing

These cookies allow us to display personalised and relevant advertisements based on the visitor’s browsing behaviour. The information collected can also be combined with other customer and traffic data concerning the visitor. Cookies in this category are used for profiling and targeted marketing.

Different retention periods

The cookies we use are permanent, temporary (session cookies) and specific time-limited cookies:

Permanent cookies are saved as files on your computer or mobile device for a maximum of 24 months or until you choose to deactive/block them.

Temporary (session) cookies are erased when you close your web browser.

Specific time limit means there is a predetermined storage period for the specific cookie.

You can limit the extent to which cookies are used by adjusting the settings in your web browser. For example, you can block or delete cookies. You can also choose to browse in incognito mode. Please note that certain services may not work if you delete cookies.

Further information on how to turn off cookies (withdraw your consent) can be found in the instructions for your web browser.

Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox

Opera

The cookies we use

In our cookies settings, we provide a list of all first-party and third-party cookies we use. You can find our cookies settings here.

About Google Analytics

Google Analytics is a service provided by Google which we have integrated into our website in order to analyse your user activity, provided you have consented to our use of Google Analytics cookies in our  . The information we collect about you via these cookies may be shared with Google.  You can reject the use of Google Analytics in our cookies settings.

We use Google Analytics Advertising Features. We also combine Google Analytics with Google Ads in order to share remarketing data, meaning that advertisements can be shown to previous visitors to our website.

About the Facebook pixel

When you visit our website, we collect personal information via the Facebook pixel, a code that is placed on our website. The pixel registers visitors’ activity on our website in order to analyse how visitors and customers use the website. The activity recorded can then be used to reach customers through marketing aimed at specific target groups. Using the pixel on our website means that the information collected is shared with Facebook, and thereby with a third country.

For more information on the Facebook pixel, visit: https://www.facebook.com/business/learn/facebook-ads-pixel

Third country

Use of the cookies above entails transferring your personal data to a country outside the EU/EEA (“third country”). Use of the cookies listed entails the possibility that personal data will be transferred primarily to the USA. The EU’s General Data Protection Regulation (GDPR) does not apply in the USA, meaning there is an increased risk to your personal data, including with respect to the ability of public agencies in the USA to gain access to your personal data and your ability to exercise your rights as a data subject.

In order to prevent future transfers to third countries, you can block cookies as described above via the settings in your web browser, thereby withdrawing your consent. You can also withdraw your consent by clicking the Opt out button at the foot of our website.

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